Invesment operations occur within a secured legal framework.
ClickOptions is a 100% subsidiary of Société Générale, 3rd largest private bank in France in terms of total assets and 4th largest investment bank in the euro zone.
ClickOptions is an investment company governed by French regulatory and fiscal authorities. It is accredited by the Banque de France.
All of our products are forward trading financial instruments guaranteed unconditionally by Société Générale. The general structure of our products and services, the method of placing orders and the description of our products have been reviewed by the French Financial Market Authority (Autorité des Marchés Financiers), the guarantor in France of savings protection, investor information and the proper functioning of the financial instrument markets.
Deposits made with ClickOptions and the payment of sums due for the exercise of options are guaranteed by the Paris Stock Exchange Deposit Guarantee Fund (Fonds de garantie des dépôts de la place de Paris) and by Société Générale.
A transparent information on products and selections.
1. Price Neutrality
The products issued by ClickOptions are not «stock market bets.» Their value is not the result of chance or customer transactions, but of changes in the financial markets.
ClickOptions carries over all transactions performed by its customers to the market. Therefore, a loss suffered by a customer on a given transaction does not produce profit for ClickOptions, and vice versa.
For any given expiration date and underlying security, the value determination parameters are identical regardless of the type of product.
2. Product Liquidity
ClickOptions guarantees its customers the opportunity to sell the products they have bought during the trading period (except in cases of force majeure as defined by the market authorities).
The price of the products is recalculated continuously during trading hours and refreshed every five seconds on the website.
ClickOptions also guarantees that the difference between the buy price and the sell price (the «range») will remain stable for the life of the product.
3. Unbiased Product Selection
Following a bidding process, ClickOptions selected a technical analysis firm to make recommendations on its products.
The firm makes its selections completely independently, for the sole purpose of achieving the best performance.
ClickOptions upholds a quality policy focused on customer expectations. We expect all of our employees to contribute to this continual improvement initiative, which is an integral part of our quality management system.
1. Availability and Reliability
The entire information platform adheres to high availability standards so that no service interruptions will be caused by hardware incidents.
ClickOptions takes market orders during trading hours and limit orders 24 hours a day, seven days a week.
2. Placing Orders: Timeframe
During the day, market orders are processed in less than five seconds. If the website is unavailable, orders can also be placed by telephone, with the recorded telephone conversation serving as proof.
3. Quick Request Management
Customer Service is committed to responding quickly to all customer questions, whether they be technical in nature, sales-related or whether they pertain to account management. Customers can contact Customer Service by telephone, e-mail, instant messaging, postal mail or fax.
- Time necessary to open an account: 1 business day (provided that the application is complete), free of charge
- Time necessary to close an account: 1 month following receipt of a registered letter, free of charge
- Deposit period: 1 business day for a wire transfer, 5 business days for a check, no delay for payment by credit card
- Withdrawal period: 4 business days
- Time necessary for the customer's account to be credited after an option is exercised: Next day
4. Quick Claim Management
Claim processing period: Next day
Claims processing is subject to close monitoring.
In case of a disagreement with the Sales Department, customers can contact the ClickOptions Administrative Manager (Mss. Gey). If the disagreement persists, the customer can also contact the Société Générale Group Mediator (Mrs. Scrivener, former Secretary of State of Consumption and former European Commissioner and Parliamentarian).
Security and confidentiality of the transactions.
Transaction confidentiality is ensured by using a 128-bit Secure Socket Layer (SSL) encryption protocol, the maximum security allowed by European regulations.

ClickOptions guarantees the security and confidentiality of transactions for its customers.
For all orders sent to ClickOptions, the customer specifies his or her identification number and password. When an order is placed by telephone, the customer must provide his or her account number and telephone ID.
At any time, the customer can view, modify or execute pending orders. All executed transactions are immediately confirmed by e-mail.
ClickOptions is bound by a professional secrecy obligation (French Monetary and Financial Code and the Law of January 24, 1984 pertaining to the activities and monitoring of investment companies).
The company has an internal organization that possesses the skills, technical means and verification mechanisms necessary to ensure the protection of all information against any fraudulent use, whether it is internal or external to ClickOptions. The company guarantees the protection and confidentiality of this data and undertakes to protect this information against any use by a third party that has not been authorized by the customer.
In accordance with the law, professional secrecy may be overridden at the request of supervisory, tax or customs authorities, or the criminal courts, as well as local or national police acting upon orders from the criminal courts.
ClickOptions is also bound, under penalty of criminal sanction, by a responsibility of vigilance in accordance with the Law of July 12, 1990 regarding the participation of financial organizations in the fight against money laundering from drug trafficking or the laundering of profits from criminal activity.
Personnal data protection
The ClickOptions site has been declared with the CNIL. The company agrees not to provide customer data to third parties for the purpose of commercial prospecting. Finally, in accordance with the provisions of Law no. 78-17 of January 6, 1978 pertaining to information technology, files and freedom, customers have the right to access, modify and delete any information concerning them.
No sending of unsollicited emails ("SPAM")
ClickOptions respects the integrity of customers' information systems.
The construction of its websites has no impact on the configuration parameters on the customer's computer, and use of the site www.clickoptions.com does not cause any damage after use.
A set of verification and encryption mechanisms is applied so that any information transferred to the customer's computer is devoid as much as possible of elements that could alter its functioning (e.g. viruses).
The ClickOptions site is certified in accordance with HTML 4.0.1 and CSS standards. Our goal is to make our services accessible to as many Internet users as possible, and adhering to W3C recommendations is a necessary step for reaching that goal.
We will continue to test all future versions of our site with W3C tools in order ensure that it remains compliant with W3C recommendations.